Queue Management System for Clinics

About this app

The app gives a clinic one simple system for its patient queue instead of a shout-and-hope waiting room. A patient gets a token in seconds — from a front-desk kiosk or their own phone via a QR code — choosing the doctor or department, and sees an honest estimated wait time computed from the actual queue ahead of them. A large, TV-friendly display board in the waiting room shows exactly who is being served right now and who is next, updating live with no page reloads. The front desk and each doctor get a one-tap operate screen — Call Next, Complete, Skip — that always shows one clear current patient and the waiting line behind them, with a manual token option for walk-ins who skip the kiosk. As a patient's turn approaches, an SMS lets them know so they are not caught away from the waiting room. Urgent cases can be flagged to move ahead of the line without a front-desk argument. Every visit is tied to the patient's phone number, so returning patients are recognised automatically and the desk can see their visit history at a glance. A patient can check their own status from their phone at any time, with no account and no app to install. Daily and weekly reports show tokens issued, completed and skipped per desk, and the average wait patients actually experienced — the numbers a clinic owner needs to fix a slow morning shift. Fully hosted and white-labelled, with your clinic's own name, logo and colours on every screen.

Why buyers pick it

Everything included 10

1. Kiosk token issuancea patient enters their name, phone and reason for visit, picks a desk/doctor, and gets a token number with an estimated wait — from a shared front-desk tablet or their own phone via QR
2. Live display boarda full-screen, high-contrast board per desk showing the token now being served and the next three in line, refreshing automatically with zero patient data shown
3. Queue operate screenCall Next, Complete, Skip and Cancel, with only one token ever being served per desk at a time, enforced at the database level
4. Manual desk issuancefront-desk staff can register a walk-in who skipped the kiosk, including marking them urgent
5. SMS notificationsthe patient two places away from being served gets an automatic SMS heads-up (MSG91), sent once per token
6. Patient status lookupcheck a token's status and live position from any phone using the phone number and token number — no login
7. Patient recordsevery visit is logged against the patient's phone number, with a visit-history panel on their record
8. Doctors & desksmanage the doctor roster (specialisation, average consult time used for wait estimates) and the physical desks/rooms they're assigned to
9. Reports: daily and weekly tokens issued/completed/skipped per desk and the average wait patients actually experienced, with CSV export
10. Configurationclinic name, logo, favicon and SMS provider keys, all from Settings

What you get

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