Store JanSetu
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No signup · opens already signed inA complete, self-contained mobile-first complaint management system for panchayats, wards, and municipalities. Citizens report issues via web, PWA, or WhatsApp bot. Field officers respond with geo-tagged updates and before/after photos. Admins monitor SLA, escalate, bulk-assign, and export analytics. Built for low-bandwidth rural areas with full offline-first draft support.
Why it's worth it
Citizens get resolution timelines and SMS/email/push updates; no more lost complaints
Officers stay mobile and responsive with daily worklists, navigation, and field photo proof
Admins see real-time performance metrics and can escalate bottlenecks instantly
Panchayats build public trust through transparent dashboards and open-data API
Low-bandwidth & offline: works reliably in rural areas with poor connectivity
One-click install on any PHP host with no command line needed; bundled SQL + PWA
What's included
Citizen PWA: report with GPS pin, photos, category suggestion (on-device AI)
Anonymous & guest filing: no login required for initial complaint
Mobile OTP login: citizens sign in with just their phone number
Officer app: daily worklist, navigation links, field updates with geo-tagging
Panchayat admin: auto/manual/bulk assignment, SLA monitoring, escalation
Analytics dashboard: PDF/Excel/CSV export, heatmaps, department & ward reports
Public transparency: live dashboard, complaint map, leaderboard
NGO module: community campaigns, surveys, issue polling
WhatsApp bot: file complaints and track status via chat
QR points: pre-placed complaint shortcuts for high-traffic areas
Smart routing: duplicate detection, SLA auto-escalation, knowledge base
Offline-first drafts: compose complaints offline; they sync automatically
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