Public websitea responsive site with a searchable, filterable equipment catalogue, live availability search by dates, equipment pages with photos and rates, testimonials, FAQs, a gallery, a blog and online booking
Equipment catalogue & unitsequipment types (mobility, respiratory, hospital beds, monitoring, rehabilitation, home care) with photos and per-day/week/month rates, plus individually serialized physical units per type with their own condition grade and status
Bookings: the full rental cyclequote, book with no double-booking, deposit collected up front, delivery scheduled, return scheduled, condition inspection and deposit settlement
Deliveries & returnsstaff-coordinated handover and pickup with scheduled dates, photo proof of delivery, and a return workflow that gates the inspection and deposit refund
Inspections & deductionsphotographed delivery and return condition checklists (per-part: frame, wheels, motor, battery, upholstery, accessories, display, tubing, mask), with any issue worse than OK surfaced to raise a deduction — always with a logged reason, never a bare charge, and capped so total deductions can never exceed the deposit
Maintenanceservice logs per unit (routine service, repair, sanitization, battery replacement, calibration) that automatically take a unit out of the bookable pool while in progress and restore it once complete, plus a maintenance-due report
Staff & field jobsstaff profiles assignable to deliveries, returns, inspections and maintenance, each with a focused view of just their own jobs and ratings
Customers & portalcustomer records with KYC / ID proof, full booking history, and a phone-first self-service portal to book, pay, track, upload ID, cancel and review
Payments & depositsserver-priced online payments (deposit, rental, extension) via Razorpay or at the counter, receipts, transparent deposit settlement and refunds
Locationsrun one hub or many, with each equipment unit and booking tied to a stocking/delivery location
CommunicationWhatsApp, SMS and email with reusable templates, booking confirmations, delivery scheduling, renewal and return reminders, deposit-refunded notices, and announcements shown in the app and on the website
Reports & teambookings, revenue, deposits held and refunded, equipment utilisation, per-unit earnings, deductions and maintenance due — all exportable; users, roles, teams, an editable permission matrix, CSV import and a REST API