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About Panchayat & Ward Complaint Management System
The complaint desk your panchayat, ward or municipality runs the whole day from. A citizen reports a pothole, a broken streetlight, a water leak or a garbage pile from the public web form, WhatsApp or their phone — dropping a pin on a map and attaching a photo — and gets a reference number they can track without ever logging in. Each complaint is sorted by ward and department, put on an SLA clock, and handed to the right field officer automatically. Officers work from their phones: they see the complaint on a map, travel to the spot, and post geo-tagged updates with before-and-after photos so there is proof the work was actually done. A colour-coded clock on every complaint shows how long is left to resolve, and anything about to breach is escalated up the chain — from officer to department head to administrator — without anyone having to chase it. Citizens are kept informed by SMS and email at every step and are invited to rate the outcome, while a public transparency dashboard and complaint map show open volumes, resolution times and hotspots for anyone to see. NGOs and the local body can also run awareness campaigns and public polls to hear what residents want next. Fully hosted and carrying your own name, logo and colours on every screen.
